Frequently Asked Questions
Everything you need to know about your Pixie Cup style journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your Pixie Cup items ship, a second email will be sent containing your tracking number and a link to monitor your package's journey.
How do I determine the right size for me?
We provide a detailed Size Guide on every product page. We recommend measuring yourself and comparing those figures to our chart, as sizing can vary between different cuts and fabric styles.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories and intimate apparel are final sale.
Do you ship internationally?
Yes, Pixie Cup ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Pixie Cup garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Generally, we suggest washing in cold water and hanging to dry to maintain fabric integrity.